Delivery

 How long does it take to process and ship my order?

It takes up to 14 days to process your order. For pre-orders time is calculated individually and you will see the information on the product page. 
I am a one person buisness, meaning I create the artwork, then print, pack and ship it all myself. So it might take me some time to process your order. 

If you order something as a gift, please write it in the notes under your order or send me an email and I will try to process your order as soon as possible. 

I received a defect/wrong product. What should I do?

Please message me at aizelkonartstore@gmail.com, or use the contact form. In the message, please include the number of your order and describe your problem. 

Please don't use social media to message me about problems with your order since I might miss your message.

My tracking number is not working and\or my shipment status is not updating, what should I do?

It might take up to a week for the post office to register your parcel, especially if it's an oversea country. If the status is not updating for 10-14 days, you can message me via contact form and I will check the status of your parcel myself and try to solve this problem. 

Do you ship internationally?

Yes, shipments are done worldwide. 

What paper do you use?

I often experiment with paper and use a variety of archival art and photo papers. To make sure that you will get the highest quality art print.
Depending on the size and type of the print I use Photo Luster Paper, Hahnemühle Photo Rag, Batraya photo papers and a variety of matte art papers. 

What is the difference between LIMITED and OPEN editions?

OPEN EDITION prints are constantly on re-print. If they're sold out and there's still demand for them - they go back in print. They signed, but not numbered.

LIMITED EDITION is exactly what the name says - there's a limited number of prints available. Once they're sold out - gone forever. This kind of print will never again be printed on this kind of paper in this very format. Each print is personally signed and numbered by the artist. The artist reserves the right to re-print them at a different size or paper.

The print I want has sold out. Will it be back in the store again?

If it was a Limited Edition print - no. However, the artist reserves the right to reprint a painting at a different size or a different paper type. Subscribe to our mailing list to be the first to know about new releases.

My card got declined with the store's payment processor, but I really want the print. Are there are payment alternatives?

Some international banks might have restrictions or special local regulations, so same card types can't be processed. If you got an error when processing your order, but really want the print - send me an e-mail at aizelkonartstore@gmail.com and, if possible, I will arrange a personalized invoice for you via alternative payment methods.